![]() ![]() Try to initially limit power usage to critical needs only to prevent further outages the electrical grid may be at limited capacity and could be overwhelmed by a surge in demand. Once power has been re-established to homes and businesses, it’s imperative that residents conserve their power.Equipment failure: Though we regularly inspect, maintain and update our equipment, occasionally cables, connectors, switches or other equipment fail and trigger an outage.Supply and demand: Service disruptions can occur when electricity supply doesn’t meet demand, such as when a generating unit goes down during a heat wave or peak use.We try to avoid this but when we can’t, we give customers as much notice as possible. Planned maintenance: Sometimes, we need to interrupt service so we can work on the system safely.In our service area, it’s not uncommon for beavers to “fall” trees onto power lines. Animals: Birds, squirrels, raccoons and other animals may contact equipment or chew into a power line.Construction and vehicle accidents: Another common cause of outages is accidental contact, including underground or overhead power lines at construction sites, and vehicle accidents with power poles, lines or other equipment.Freezing rain, heavy snow or frost can build up on lines and break or damage them. Lightning may strike power poles, lines or other equipment. Strong winds can topple trees onto power lines. Extreme weather: Most power outages are caused by severe weather.The power can go out for a number of reasons including: ![]() Check with your local officials about cooling locations open near you.Close blinds and drapes and avoid opening doors to keep heat from escaping. Have alternate plans for refrigerating medicines or using power-dependent medical devices.Disconnect appliances and electronics to minimize risk and to avoid damage from electrical surges.Do not use a gas stove or oven to heat your home.If your generator is connecting to your electrical panel, ensure you use a rated transfer device to prevent back feed into the power system. If you have a home generator, use it ONLY outdoors and away from windows.Keep freezers and refrigerators closed.It may be hard to get through due to other customers also reporting power interruptions, so we thank you for your patience. If the outage hasn't been reported, complete this online form or call 1 8. Check our outage map or the My ATCO Electricity app to see if the outage has been reported and for live updates. Move any tripped switches to the ‘off’ position and then to the ‘on’ position. If your neighbour's power is still on, check your main electric panel and breaker to make sure it wasn’t a blown/tripped fuse. Determine whether the power failure is limited to your home. ![]()
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